[et_pb_section fb_built=”1″ _builder_version=”4.27.2″ background_image=”https://lorrainesmith.co.uk/wp-content/uploads/2024/11/AdobeStock_246099156.jpeg” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.27.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding_tablet=”” custom_padding_phone=”” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ background_color=”rgba(255,255,255,0.88)” custom_padding=”50px|100px|50px|100px|true|true” custom_padding_tablet=”|50px||50px|true|true” custom_padding_phone=”|10px||10px|true|true” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”left” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.3″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]

Lorraine’s Counselling and Wellbeing Privacy Policy & GDPR Compliance

[/et_pb_text][et_pb_divider divider_weight=”3px” _builder_version=”4.27.2″ _module_preset=”default” width=”200px” max_width=”200px” module_alignment=”center” animation_style=”slide” animation_direction=”left” global_colors_info=”{}” theme_builder_area=”post_content”][/et_pb_divider][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row use_custom_gutter=”on” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.3″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]I am committed to safeguarding your privacy and ensuring compliance with the General Data Protection Regulation (GDPR).

This Privacy Policy outlines how I collect, use, and protect your personal information when you engage with Lorraine’s Counselling and Wellbeing services.

Changes to This Policy

This policy may be updated periodically. Please check this page to stay informed about how I protect your data. This policy is effective from 17th October 2024.

Data Controller

Lorraine’s Counselling and Wellbeing is the data controller responsible for your personal data.

GDPR Overview

GDPR, effective since May 25, 2018, strengthens the control individuals have over their personal information. It is based on six principles, ensuring that personal data is:

1. Processed lawfully, fairly, and transparently.
2. Collected for specified, legitimate purposes.
3. Adequate, relevant, and limited to what is necessary.
4. Accurate and up-to-date.
5. Retained only as long as necessary.
6. Processed securely to prevent unauthorised access, loss, or damage.

Information I Collect

I may collect personal details, such as your name, address, phone number, email,health information and emergency contact details. This information is required to provide you with safe and effective counselling services and is also necessary for insurance and ethical purposes.

Why I Collect Your Data

I collect your data:

• To fulfil our obligations in providing counselling services.
• For insurance purposes.
• To manage my services, including appointment scheduling and administration.
• To comply with legal obligations, such as safeguarding concerns.

How Long I Retain Your Data

I will retain your data for seven years after your last counselling session, or for seven years after you turn 18, whichever is applicable.

Your Rights

You have the right to:

• Access the information I hold about you.
• Request corrections to your data.
• Withdraw consent for marketing communications at any time.
• Request the deletion of your data when appropriate.

How I Use Your Information

Your data will only be used:

• To provide counselling services.
• To communicate with you regarding appointments.
• To notify you of any changes to services. I will not sell, share, or misuse your data.
• If you would like to sign up to my newsletter, you can do that here********

How I Secure Your Data

I store your data securely, and all email communications are protected using Transport Layer Security (TLS). I ensure that any third-party services (e.g., website hosting, scheduling) I use comply with GDPR regulations.

Cookies Policy

Cookies are used on our website for functionality and to improve user experience. You can disable cookies via your browser settings.

Contact

If you have any concerns or questions about how we handle your data, please contact me via email at lorraine@lorrainesmith.co.uk or 07973307092.

Complaints

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your data is not being handled appropriately.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]